From the author of the global bestseller, The Power of Habit
'This is not just a riveting read about how to understand others better. It's also a revealing look at how to be understood.' - ADAM GRANT
If you want to improve your communication skills at work and in life, this book is the place the start.' - ARTHUR C. BROOKS Professor, Harvard Business School, and #1 New York Times bestselling author
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Who and what are supercommunicators? They're the people who can steer a conversation to a successful conclusion. They are able to talk about difficult topics without giving offence. They know how to make others feel at ease and share what they think. They're brilliant facilitators and decision-guiders. How do they do it?
In this groundbreaking new book, Charles Duhigg unravels the secrets of the supercommunicators to reveal the art – and the science – of successful communication. He unpicks the different types of everyday conversation and pinpoints why some go smoothly while others swiftly fall apart. He reveals the conversational questions and gambits that bring people together. And he shows how even the most tricky of encounters can be turned around. In the process, he shows why a CIA operative was able to win over a reluctant spy, how a member of a jury got his fellow jurors to view an open-and-shut case differently, and what a doctor found they needed to do to engage with a vaccine sceptic.
Above all, he reveals the techniques we can all master to successfully connect with others, however tricky the circumstances. Packed with fascinating case studies and drawing on cutting-edge research, this book will change the way you think about what you say, and how you say it.
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'Charles Duhigg goes through a mountain of research – and some riveting stories – and unearths practical tactics to show that anyone can become a more effective listener, speaker, and even social media poster.' - DAVID EPSTEIN, bestselling author of Range and The Sports Gene
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Creators
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Publisher
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Release date
February 22, 2024 -
Formats
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OverDrive Read
- ISBN: 9781529160635
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EPUB ebook
- ISBN: 9781529160635
- File size: 10058 KB
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Accessibility
Publisher statement (EPUB)
The publisher provides the following statement about the accessibility of the EPUB file supplied to OverDrive. Experiences may vary across reading systems. After borrowing the book, you may download the EPUB files to read in another reading system.
Summary
This ebook will feature some basic accessibility support but may currently lack some important features such as described images. To learn more about our commitment to accessibility, please visit us online at penguin.co.uk/company/about-us/notices/accessibility
Ways Of Reading
Appearance of the text and page layout can be modified according to the capabilities of the reading system (font family and font size, spaces between paragraphs, sentences, words, and letters, as well as color of background and text).
Not all of the content will be readable as read aloud speech or dynamic braille.
Conformance
No information is available.
Navigation
Table of contents to all chapters of the text via links.
Additional Information
High contrast between text and background
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Languages
- English
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Reviews
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